Privacy policy

PRIVACY POLICY

Last updated: August 24, 2026

This Privacy Policy describes how BALANCO collects, uses, discloses, and otherwise processes personal information when you visit, use, or make a purchase from trybalanco.com, communicate with us, or otherwise interact with our services.

BALANCO is operated by Kostadin Tsvetkov.

For purposes of this Privacy Policy, “BALANCO,” “we,” “us,” and “our” refer to the operator of the BALANCO brand and trybalanco.com.

If you have questions about this Privacy Policy or how your personal information is handled, contact us at:

support@trybalanco.com

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect the following categories of information.

Information you provide directly

When you place an order, contact us, subscribe to marketing communications, or otherwise interact with us, you may provide information such as:

• name;
• email address;
• telephone number;
• billing address;
• shipping address;
• order information;
• account information;
• customer service communications; and
• any other information you choose to provide.

Payment information

Payments are processed through third-party payment service providers.

Depending on the payment method used, payment providers may process information such as:

• payment card details;
• billing information;
• transaction information; and
• payment authorization data.

We generally do not directly store complete payment card numbers.

Device and usage information

When you visit or interact with trybalanco.com, certain information may be collected automatically, including:

• IP address;
• browser type;
• device type;
• operating system;
• pages viewed;
• products viewed;
• referring URLs;
• interactions with the website;
• approximate location derived from IP address;
• shopping cart activity;
• checkout activity; and
• timestamps and other technical information.

This information may be collected through cookies, pixels, APIs, tags, software development tools, and similar technologies.

2. How We Use Personal Information

We may use personal information to:

• process and fulfill orders;
• process payments;
• provide shipping and tracking information;
• communicate about orders;
• provide customer support;
• manage returns, refunds, and disputes;
• detect and prevent fraud or misuse;
• operate, maintain, and improve our website;
• understand how customers use our website;
• measure website and advertising performance;
• personalize website or advertising experiences where permitted;
• send marketing communications where permitted;
• comply with legal and regulatory obligations;
• enforce our Terms of Service; and
• protect our rights, customers, services, and business.

3. Shopify

Our online store is hosted through Shopify.

Shopify provides the ecommerce infrastructure that allows us to operate our store, process orders, manage customer information, and provide related ecommerce functionality.

As a result, personal information may be processed by Shopify in connection with your use of our website and purchases.

Shopify may process personal information in accordance with its own privacy practices and applicable agreements.

4. Order Fulfillment and Shipping

We use third-party service providers to manufacture, fulfill, and ship orders.

Information necessary to fulfill an order may be shared with these providers, including:

• customer name;
• delivery address;
• telephone number where necessary;
• order contents; and
• other information required to process and deliver the shipment.

We disclose only information reasonably necessary for these providers to perform their services.

5. Advertising and Analytics

We may use advertising and analytics technologies to understand how people interact with our website, measure advertising effectiveness, and promote BALANCO.

This may include services provided by companies such as Meta Platforms, Inc., including technologies associated with Facebook and Instagram.

Our current advertising setup may use technologies including:

• Meta Pixel;
• advanced matching; and
• Meta Conversions API.

Depending on your interaction with the website, these technologies may receive information relating to activity such as:

• page visits;
• product views;
• items added to a shopping cart;
• checkout activity;
• purchases;
• browser or device information;
• IP address; and
• other identifiers or event information used for measurement, attribution, security, or advertising.

Where required by applicable law, advertising or non-essential tracking technologies are used subject to applicable consent or privacy-choice requirements.

6. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

• operate the website;
• remember preferences;
• maintain shopping cart functionality;
• authenticate users;
• prevent fraud;
• understand website performance;
• analyze customer activity; and
• support advertising and marketing.

Some cookies are necessary for the website to function properly.

Other cookies may be used for analytics, personalization, or advertising.

Where available, you can manage certain cookie and privacy preferences through the controls provided on our website or through your browser settings.

Blocking some cookies may affect website functionality.

7. Marketing Communications

If you choose to receive marketing communications, we may send you information about BALANCO products, promotions, offers, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication.

Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to an existing order, payment, shipment, customer service request, or other necessary service communication.

8. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, including:

• Shopify and ecommerce service providers;
• payment processors;
• fulfillment providers;
• shipping and logistics providers;
• analytics providers;
• advertising and marketing partners;
• fraud prevention and security providers;
• customer support and communication providers;
• professional advisers; and
• governmental or regulatory authorities where legally required.

We may also disclose information in connection with a legitimate business transaction, reorganization, transfer, or similar event, subject to applicable law.

We do not disclose personal information merely for unrelated purposes without an appropriate legal basis where one is required.

9. Targeted Advertising and Privacy Choices

Certain advertising technologies may involve the disclosure of personal information or online identifiers to advertising partners for cross-context behavioral or targeted advertising.

Depending on where you live, applicable privacy law may give you the right to opt out of certain uses of personal information for targeted advertising, sharing, or activities legally defined as a “sale.”

Where applicable, you may exercise available privacy choices through:

• privacy or cookie controls provided on our website;
• browser or device settings;
• supported opt-out mechanisms; or
• by contacting us at support@trybalanco.com.

We will process legally valid privacy requests as required by applicable law.

10. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing personal information, we may rely on one or more of the following:

• performance of a contract, including processing and fulfilling an order;
• compliance with legal obligations;
• our legitimate interests, where those interests are not overridden by your rights;
• your consent, where required; or
• another lawful basis permitted by applicable law.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

• whether you have an active relationship with us;
• order and transaction history;
• tax, accounting, or recordkeeping requirements;
• fraud prevention;
• dispute resolution;
• legal obligations; and
• enforcement of agreements.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

You should therefore use reasonable precautions when providing information online.

13. International Processing

BALANCO and the service providers used to operate trybalanco.com may process personal information in different countries.

As a result, personal information may be transferred to or processed outside the country or state in which you live.

Where applicable law requires safeguards for international transfers, appropriate mechanisms are used by the relevant parties as required.

14. Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights regarding your personal information, including the right to request:

• access to personal information;
• correction of inaccurate information;
• deletion of personal information;
• portability of certain information;
• restriction of certain processing;
• withdrawal of consent where processing is based on consent;
• objection to certain processing; or
• opt-out from certain targeted advertising, sharing, or sales of personal information.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing certain requests.

To submit a privacy request, contact:

support@trybalanco.com

We will not unlawfully discriminate against you for exercising applicable privacy rights.

15. Authorized Agents

Where applicable law permits you to use an authorized agent to submit a privacy request, we may require evidence that the agent has authority to act on your behalf.

We may also need to verify your identity directly.

16. Children’s Privacy

Our website and products are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, contact us at support@trybalanco.com.

17. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We do not control the privacy, security, or content practices of third-party websites.

You should review the privacy policies of third parties before providing personal information to them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our practices;
• technologies;
• service providers;
• legal requirements; or
• business operations.

The current version will be published on this page with the date of the latest revision.

19. Contact Us

For privacy-related questions or requests, contact:

BALANCO
Operated by Kostadin Tsvetkov
Email: support@trybalanco.com
Website: trybalanco.com