Shipping policy
SHIPPING POLICY
Last updated: August 22, 2026
Thank you for choosing BALANCO. This Shipping Policy explains where we currently ship, how orders are processed, and what to expect after placing an order at trybalanco.com.
WHERE WE SHIP
BALANCO currently ships to addresses within the contiguous United States.
At this time, we do not ship to:
- Alaska
- Hawaii
- U.S. military bases
- International destinations
We may expand our shipping coverage in the future.
ORDER PROCESSING
Orders typically require 1–5 business days for processing and fulfillment before shipment.
Business days do not include weekends or U.S. federal holidays.
Orders may occasionally require additional processing time during periods of high demand, holidays, product launches, inventory delays, label verification, or other circumstances outside our reasonable control.
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
DELIVERY TIMES
Standard U.S. shipping typically takes approximately 2–4 business days after shipment.
Where express shipping is offered at checkout, transit time is typically approximately 1–3 business days after shipment.
Processing time and shipping time are separate. Most orders should therefore arrive approximately 3–9 business days after being placed, although delivery dates are estimates and cannot be guaranteed.
SHIPPING COSTS
Available shipping methods and shipping charges are displayed at checkout before you complete your purchase.
Shipping costs may vary based on the destination, package weight, and selected shipping method.
ORDER TRACKING
When your order ships, you will receive an email containing tracking information.
Please allow some time for tracking information to become active after the carrier receives the shipment.
ADDRESS CHANGES
Please make sure your shipping information is complete and accurate before placing your order.
Orders enter fulfillment quickly. If you notice an error in your shipping address, contact us immediately at:
We will make reasonable efforts to update the address if fulfillment has not yet begun, but changes cannot be guaranteed after an order has been submitted.
Customers are responsible for additional costs or delivery problems resulting from incorrect or incomplete shipping information provided at checkout, except where otherwise required by law.
DELIVERY DELAYS
Delivery estimates are provided for guidance only and are not guaranteed.
Orders may be delayed due to circumstances outside our reasonable control, including carrier delays, severe weather, holidays, transportation disruptions, or other logistical events.
We will provide tracking information so you can follow the progress of your shipment.
LOST OR MISSING PACKAGES
If your tracking information has not updated for an unusually long period or you believe your package has been lost in transit, please contact us at:
Include your order number so we can investigate the shipment.
If tracking shows your package as delivered but you cannot locate it, please first:
- confirm the shipping address on your order;
- check the delivery area around your property;
- check with household members or neighbors; and
- contact the carrier when appropriate.
You may also contact us and we will assist with the investigation where reasonably possible.
UNDELIVERABLE, REFUSED, OR UNCLAIMED PACKAGES
Customers are responsible for providing a deliverable address and accepting their shipment.
If an order is returned because the address supplied at checkout was incorrect or incomplete, or because the package was refused or left unclaimed, additional shipping charges may apply if the order is reshipped.
Refunds or free replacements are not guaranteed in these circumstances, except where required by applicable law.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive the wrong product, contact us within 30 days of delivery at:
Please include:
- your order number;
- a brief description of the issue; and
- clear photographs of the product and packaging.
We will review the issue and, where appropriate, arrange a replacement or refund in accordance with our Return and Refund Policy.
ORDER CANCELLATIONS
Orders enter fulfillment quickly.
If you need to request a cancellation, contact us at support@trybalanco.com as soon as possible after placing your order.
We may attempt to cancel an order before fulfillment begins, but cancellation cannot be guaranteed once the order has been submitted for fulfillment.
Please see our Return and Refund Policy for further information.
CONTACT US
For questions about shipping or an existing order, contact:
BALANCO
support@trybalanco.com
trybalanco.com