Shipping policy
SHIPPING POLICY
Last updated: August 24, 2026
This Shipping Policy explains where BALANCO currently ships, how orders are processed, available shipping methods, and what customers can expect after placing an order through trybalanco.com.
1. Where We Ship
BALANCO currently ships to eligible addresses within the contiguous United States.
At this time, we do not ship to:
- Alaska;
- Hawaii;
- U.S. territories;
- APO, FPO, or DPO military addresses; or
- international destinations.
Shipping availability is ultimately determined by the options presented at checkout.
We may expand or modify our shipping coverage in the future.
2. Order Processing and Fulfillment
Orders generally require approximately 1–5 business days for processing and fulfillment before shipment.
Processing time is separate from carrier transit time.
Business days do not include weekends or U.S. federal holidays.
Processing may occasionally take longer during:
- periods of high order volume;
- holidays;
- product launches;
- inventory disruptions;
- fulfillment delays;
- label or order verification; or
- other circumstances outside our reasonable control.
Once an order has shipped, available tracking information will be sent to the email address provided during checkout.
3. Shipping Methods
The following shipping options are currently available for eligible U.S. orders:
Standard Shipping — $4.99
Estimated carrier transit time: approximately 2–4 business days after shipment.
Express Shipping — $9.99
Estimated carrier transit time: approximately 1–3 business days after shipment.
Shipping methods, rates, and availability may change. The shipping options and charges shown during checkout will apply to your order.
4. Estimated Total Delivery Time
Because fulfillment occurs before carrier transit begins, processing time and shipping time should be considered separately.
Typical estimated total delivery times are therefore approximately:
- Standard Shipping: 3–9 business days from the date the order is placed;
- Express Shipping: 2–8 business days from the date the order is placed.
These are estimates only and are not guaranteed delivery dates.
Selecting Express Shipping reduces estimated carrier transit time but does not eliminate order processing and fulfillment time.
5. Shipping Charges
Shipping charges are displayed during checkout before payment is completed.
Customers can review the available shipping method and applicable charge before placing an order.
Shipping charges may change in the future based on carrier costs, fulfillment arrangements, destination, or other operational factors.
6. Order Tracking
When tracking information becomes available, it will be sent to the email address associated with the order.
Tracking information may take some time to become active after the shipping carrier receives the package.
Customers should use the tracking information provided to monitor the status of their shipment.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your:
- recipient name;
- street address;
- apartment or unit number;
- city;
- state;
- ZIP code; and
- other delivery information
before submitting your order.
If you notice an error after placing an order, contact us immediately at:
We will make reasonable efforts to update the address before fulfillment begins, but address changes cannot be guaranteed.
Once fulfillment or shipment has begun, we may no longer be able to modify the delivery address.
8. Incorrect or Incomplete Addresses
BALANCO is not responsible for delivery failures, delays, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer, except where required by applicable law.
If an order must be reshipped because the customer provided an incorrect or incomplete address, additional shipping charges may apply.
9. Delivery Delays
Delivery estimates are provided for guidance only.
Orders may be delayed due to circumstances outside our reasonable control, including:
- carrier delays;
- severe weather;
- natural disasters;
- transportation disruptions;
- holidays;
- incorrect delivery information;
- operational disruptions;
- governmental restrictions; or
- other logistical events.
A delay beyond the estimated delivery window does not automatically mean that an order is lost.
If your tracking information has not updated for an unusually long period, please contact us so that we can review the shipment.
10. Lost Packages
If you believe your package has been lost in transit, contact:
and include:
- your order number;
- the recipient name; and
- any relevant tracking information.
We will review the available information and, where appropriate, work with our fulfillment and shipping providers to investigate the shipment.
Where a shipment is confirmed to have been lost before successful delivery, we will determine the appropriate resolution in accordance with our Return & Refund Policy and applicable law.
11. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please first:
- verify the shipping address shown on your order;
- check around the delivery location;
- check with other members of your household;
- check with neighbors, building staff, or reception where relevant; and
- contact the shipping carrier when appropriate.
You may then contact us at support@trybalanco.com and we will assist with the investigation where reasonably possible.
A carrier status showing “delivered” does not automatically qualify an order for an immediate refund or replacement. Each case may require investigation.
12. Refused, Unclaimed, or Undeliverable Packages
Customers are responsible for providing a deliverable address and making reasonable arrangements to receive their shipment.
If an order is returned because:
- the address was incorrect or incomplete;
- the package was refused;
- the package remained unclaimed; or
- delivery could not be completed for reasons attributable to the recipient,
a refund or free replacement is not guaranteed.
Where reshipment is possible, additional shipping charges may apply.
Mandatory consumer rights remain unaffected.
13. Damaged, Defective, or Incorrect Orders
If your order arrives damaged or defective, or if you receive an incorrect product, please contact us within 30 days of delivery at:
Please provide:
- your order number;
- a brief description of the issue; and
- clear photographs of the product and packaging where applicable.
Eligible claims will be handled in accordance with our Return & Refund Policy.
14. Order Changes and Cancellations
Orders enter fulfillment shortly after they are placed.
If you need to request a cancellation or shipping-address change, contact us at:
as soon as possible.
There is generally a short cancellation window of approximately 2 hours after an order is placed, but cancellation cannot be guaranteed.
Once fulfillment has begun, an order may no longer be eligible for cancellation or modification.
Please see our Return & Refund Policy for further information.
15. Taxes and Other Charges
Applicable taxes may be calculated during checkout where required.
For destinations we currently serve within the United States, any charges collected through our checkout will be displayed before purchase.
Customers will not be charged undisclosed BALANCO shipping fees after checkout.
16. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in:
- shipping coverage;
- fulfillment operations;
- carrier services;
- shipping rates; or
- applicable requirements.
The current version will be published on this page together with the date of the latest revision.
17. Contact
For questions regarding shipping, tracking, or an existing order, contact:
BALANCO
Operated by Kostadin Tsvetkov
Email: support@trybalanco.com
Website: trybalanco.com