Terms of service
TERMS OF SERVICE
Last updated: August 24, 2026
These Terms of Service govern your access to and use of trybalanco.com, including any purchases made through the website.
The BALANCO brand and this website are operated by:
Kostadin Tsvetkov, operating the BALANCO brand
Email: support@trybalanco.com
Website: trybalanco.com
Throughout these Terms, “BALANCO,” “we,” “us,” and “our” refer to the operator of the BALANCO brand and trybalanco.com.
By accessing the website, creating an account, placing an order, or otherwise using our services, you agree to these Terms of Service.
1. Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to purchase products through this website.
By placing an order, you confirm that the information you provide is accurate, complete, and current.
You may not use our products or services for any unlawful purpose or in violation of any applicable law or regulation.
2. Products
We make reasonable efforts to ensure that product descriptions, ingredients, quantities, pricing, photographs, packaging information, and other product details are accurate.
However, product packaging, labeling, appearance, or other non-material characteristics may occasionally differ from images displayed on the website.
All products are subject to availability.
We reserve the right to:
- modify or discontinue products;
- limit quantities;
- correct product information;
- change prices; or
- refuse or cancel orders where reasonably necessary.
Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection law.
3. Dietary Supplement Disclaimer
BALANCO products are dietary supplements.
They are not intended to diagnose, treat, cure, or prevent any disease.
Statements regarding dietary supplements have not been evaluated by the U.S. Food and Drug Administration.
Information provided through this website, our social media channels, product descriptions, marketing materials, emails, or other communications is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.
You should consult an appropriately qualified healthcare professional before using a dietary supplement if you:
- are pregnant or breastfeeding;
- have a medical condition;
- are receiving medical treatment;
- take prescription or non-prescription medication;
- have known allergies or food sensitivities; or
- are unsure whether a product is appropriate for you.
Always review the product label, ingredients, allergen information, directions for use, and warnings before consuming the product.
4. No Guaranteed Results
Individual responses to dietary supplements vary.
We do not guarantee any specific health, digestive, immune, wellness, performance, body composition, or other result from using BALANCO products.
Testimonials, reviews, customer experiences, or examples presented on our website or marketing channels represent individual experiences and should not be interpreted as guarantees that another customer will achieve the same result.
5. Allergens
Customers are responsible for reviewing ingredient and allergen information before using a product.
BALANCO Colostrum contains milk.
Do not consume a product if you have a known allergy to any ingredient contained in it.
If you experience an unexpected or adverse reaction after using a product, discontinue use and seek appropriate medical advice where necessary.
6. Orders
Submitting an order does not automatically mean that the order has been accepted.
We reserve the right to refuse, cancel, or limit an order for legitimate reasons, including:
- suspected fraud or unauthorized payment;
- payment failure;
- incorrect pricing;
- product unavailability;
- shipping restrictions;
- suspected resale or abuse;
- technical errors; or
- incorrect product or order information.
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
7. Order Changes and Cancellations
Orders may enter fulfillment shortly after they are placed.
If you need to request a cancellation or change, contact us at:
as soon as possible after placing your order.
We may attempt to accommodate requests made before fulfillment begins, but changes and cancellations cannot be guaranteed.
Orders generally have a short cancellation window of approximately 2 hours after being placed. Once fulfillment has begun, cancellation or modification may no longer be possible.
Please see our Return & Refund Policy for additional information.
8. Pricing
Product prices are displayed in the currency indicated on the website or during checkout.
We may change prices at any time.
Price changes do not affect orders that have already been accepted, except where there has been an obvious pricing or technical error.
The total amount payable will be displayed before you complete checkout.
9. Payment
You agree to pay all amounts associated with your order, including any applicable:
- product charges;
- shipping charges;
- taxes;
- duties; and
- other charges clearly disclosed before purchase.
Payment must be successfully authorized before an order can be processed.
Payments may be processed by third-party payment providers. We do not directly store full payment card details where payment processing is handled by those providers.
10. Taxes and Other Charges
Applicable taxes may be calculated and collected during checkout where required.
Depending on the delivery destination and applicable law, additional taxes, duties, import charges, or governmental fees may apply.
Where such charges are not collected during checkout, the recipient may be responsible for paying them.
11. Shipping
We currently ship to eligible addresses within the contiguous United States, subject to the availability shown during checkout.
Shipping options, costs, and estimated delivery times are displayed during checkout where available.
Order processing and fulfillment generally require approximately 1–5 business days before shipment.
After shipment, estimated carrier transit times depend on the shipping method selected.
Shipping and delivery dates are estimates and are not guaranteed.
Please review our Shipping Policy for full details.
12. Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If you discover an error after placing an order, contact us immediately at:
Once fulfillment has begun, we may be unable to modify the delivery address.
We are not responsible for delays, additional shipping costs, failed deliveries, or losses caused by incorrect or incomplete information supplied by the customer, except where applicable law requires otherwise.
13. Delivery Delays
Shipping and fulfillment may occasionally be affected by circumstances outside our reasonable control, including:
- carrier delays;
- severe weather;
- transportation disruptions;
- holidays;
- inventory disruptions;
- incorrect delivery information;
- governmental restrictions; or
- other logistical events.
We are not responsible for reasonable delays caused by circumstances outside our control, subject to any mandatory rights available to the customer under applicable law.
14. Returns and Refunds
Because dietary supplements are consumable products, returns of opened or used products are generally not accepted for health and safety reasons.
Damaged, defective, or incorrect orders may qualify for a replacement or refund.
Please review our Return & Refund Policy before making a purchase.
Nothing in these Terms limits statutory consumer rights that cannot legally be waived or excluded.
15. Product Use
Products should be used only according to the directions and warnings provided on their labels or packaging.
Do not exceed the recommended serving.
You are responsible for determining whether a product is appropriate for your individual circumstances.
BALANCO is not responsible for misuse of a product, including use contrary to its instructions, warnings, or intended purpose, except to the extent that liability cannot legally be excluded.
16. Website Information
We aim to keep information on trybalanco.com accurate and current.
However, information may occasionally contain typographical errors, inaccuracies, omissions, or outdated information.
We reserve the right to correct such information at any time.
We do not guarantee that every element of the website will always be available, uninterrupted, secure, or error-free.
17. Intellectual Property
Unless otherwise stated, the content available through trybalanco.com is owned by or licensed for use by BALANCO.
This includes, without limitation:
- the BALANCO name;
- logos;
- product designs;
- photographs;
- graphics;
- text;
- videos;
- website content; and
- marketing materials.
You may not reproduce, distribute, modify, sell, commercially exploit, or otherwise use our intellectual property without prior authorization, except where permitted by law.
18. Reviews and User Content
If you submit a review, photograph, testimonial, comment, or other content to us, you confirm that:
- you have the right to submit the content;
- the content is accurate to the best of your knowledge;
- the content does not infringe the rights of another person; and
- the content is not unlawful, fraudulent, abusive, or misleading.
Where you separately give us permission to use submitted content for promotional purposes, we may use that content in accordance with the permission provided.
We reserve the right to remove unlawful, fraudulent, abusive, irrelevant, or otherwise inappropriate content.
19. Prohibited Uses
You may not use the website or our services:
- for unlawful or fraudulent purposes;
- to violate applicable laws or regulations;
- to infringe intellectual property rights;
- to submit deliberately false or misleading information;
- to distribute malware or malicious code;
- to interfere with the security or operation of the website;
- to attempt unauthorized access to accounts, systems, or data;
- to scrape or collect information unlawfully; or
- to abuse promotions, payment systems, refunds, or other store functionality.
We may restrict access or cancel orders where reasonably necessary to address prohibited conduct.
20. Third-Party Services
Our website relies on third-party services to operate.
These may include providers of:
- ecommerce infrastructure;
- payment processing;
- order fulfillment;
- shipping;
- analytics;
- advertising;
- customer communications; and
- fraud prevention.
Our use of personal information in connection with these services is described in our Privacy Policy.
Third-party websites and services may also be governed by their own terms and privacy policies.
21. External Links
The website may contain links to third-party websites or services.
We are not responsible for the content, availability, security, accuracy, or practices of third-party websites that we do not control.
Accessing third-party services is at your discretion.
22. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential, or punitive damages resulting from the use of our website, services, or products.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
Nothing in these Terms limits mandatory consumer rights.
23. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless the operator of BALANCO from claims, losses, liabilities, or expenses arising directly from:
- your unlawful use of the website;
- your material violation of these Terms; or
- your infringement of another person's rights.
This section does not apply where prohibited by applicable consumer law.
24. Privacy
Your use of the website is also subject to our Privacy Policy.
The Privacy Policy explains how personal information may be collected, used, disclosed, and protected when you interact with BALANCO.
25. Electronic Communications
By providing an email address in connection with an order, you agree that we may send transactional communications necessary to:
- confirm your order;
- provide payment information;
- provide fulfillment or shipping updates;
- respond to customer service requests;
- communicate important information concerning your purchase.
Marketing communications are subject to the consent and opt-out mechanisms described in our Privacy Policy.
26. Changes to These Terms
We may update these Terms from time to time.
The current version will be published on this page together with the date of the latest revision.
Changes will apply prospectively unless applicable law requires otherwise.
27. Governing Law
These Terms are governed by the laws applicable to the operator of BALANCO, subject to any mandatory consumer protection rights that may apply to customers in their place of residence.
Nothing in this provision deprives a consumer of protections that cannot lawfully be excluded by contractual agreement.
28. Severability
If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
29. Entire Agreement
These Terms, together with our:
- Privacy Policy;
- Shipping Policy; and
- Return & Refund Policy
form the terms applicable to your use of trybalanco.com and purchases made through the website, except where additional terms are expressly provided.
30. Contact
Questions regarding these Terms of Service can be sent to:
BALANCO
Operated by Kostadin Tsvetkov
Email: support@trybalanco.com
Website: trybalanco.com