TERMS OF SERVICE

Last updated: August 22, 2026

These Terms of Service govern your use of trybalanco.com and any purchases made through the website.

Throughout these Terms, “BALANCO,” “we,” “us,” and “our” refer to the BALANCO brand and the legal merchant operating this website:

[LEGAL BUSINESS NAME]
[REGISTERED BUSINESS ADDRESS]
Email: support@trybalanco.com

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to purchase products from this website.

By placing an order, you confirm that the information you provide is accurate, complete, and current.

2. Products

We make reasonable efforts to display product descriptions, ingredients, quantities, packaging, images, and other information accurately.

However, packaging, labeling, product appearance, or other non-material details may change from time to time.

All products are subject to availability. We reserve the right to discontinue, modify, or limit the sale of any product at any time.

3. Dietary Supplement Disclaimer

BALANCO products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Statements regarding dietary supplements have not been evaluated by the U.S. Food and Drug Administration unless explicitly stated otherwise.

Information provided on this website is for general informational purposes only and is not medical advice.

You should consult an appropriate healthcare professional before using dietary supplements if you:

• are pregnant or nursing;
• are under medical supervision;
• have a medical condition;
• take prescription or non-prescription medication;
• have known food allergies or intolerances; or
• have concerns about whether a product is appropriate for you.

You are responsible for reviewing the product label, ingredient information, allergen information, directions for use, and warnings before using the product.

4. Orders

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right to refuse, cancel, or limit an order for legitimate reasons, including:

• suspected fraud;
• payment problems;
• incorrect pricing;
• product unavailability;
• shipping restrictions;
• suspected resale or abuse; or
• errors in product or order information.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

5. Order Changes and Cancellations

Orders may enter fulfillment shortly after being placed.

If you need to request a cancellation or change, contact support@trybalanco.com as soon as possible.

We may attempt to accommodate requests submitted before fulfillment begins, but we cannot guarantee that an order can be changed or cancelled once submitted.

Once fulfillment has begun, cancellation may no longer be possible.

6. Pricing and Payment

All prices displayed on the website are shown in the currency indicated at checkout.

Prices may change at any time without prior notice.

You agree to pay all charges associated with your order, including any applicable:

• product charges;
• shipping charges;
• taxes;
• duties; and
• other charges disclosed before completing checkout.

Payment must be successfully authorized before an order can be processed.

7. Taxes, Duties, and Import Charges

Depending on the destination of your order, taxes, customs duties, import fees, or other governmental charges may apply.

Where such charges are not collected during checkout, they may be payable by the recipient.

The customer is responsible for any charges imposed by the destination country unless otherwise stated during checkout.

8. Shipping

Shipping times displayed on our website are estimates and are not guaranteed delivery dates.

Processing and delivery times may be affected by circumstances outside our reasonable control, including:

• carrier delays;
• weather;
• customs processing;
• incorrect or incomplete delivery information;
• holidays;
• supply disruptions; or
• other logistical events.

Please review our Shipping Policy for additional information.

9. Shipping Address

You are responsible for providing a complete and accurate shipping address.

Once an order has entered fulfillment, we may be unable to modify the delivery address.

We are not responsible for delays, losses, additional shipping charges, or failed deliveries caused by incorrect or incomplete information supplied by the customer, except where required by applicable law.

10. Returns and Refunds

Because dietary supplements are consumable products, we generally do not accept returns of opened or used products.

Damaged, defective, or incorrect orders may qualify for a replacement or refund in accordance with our Return and Refund Policy.

Please review our Return and Refund Policy before making a purchase.

Nothing in these Terms limits consumer rights that cannot legally be excluded under applicable law.

11. Product Use

You agree to use products only as directed on their labels and packaging.

Do not exceed the recommended serving or use a product in a manner inconsistent with its instructions.

Individual responses to dietary supplements may vary. We do not guarantee any specific health, wellness, performance, digestive, immune, or other outcome from using our products.

12. Allergens

Customers are responsible for reviewing ingredient and allergen information before consuming a product.

BALANCO Colostrum contains milk (colostrum).

Do not use a product if you have a known allergy or sensitivity to an ingredient contained in that product.

13. Website Information

We aim to keep the information on this website accurate and current, but we do not guarantee that all information is free from errors, omissions, or outdated information.

We may correct errors, inaccuracies, or omissions and update information at any time without prior notice.

14. Intellectual Property

All content on this website, including but not limited to:

• the BALANCO name;
• logos;
• product designs;
• graphics;
• photographs;
• text;
• website design;
• videos; and
• marketing materials

is owned by or licensed to us and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, exploit, or use our intellectual property for commercial purposes without our prior written permission.

15. Prohibited Uses

You may not use this website:

• for unlawful purposes;
• to violate applicable laws or regulations;
• to infringe intellectual property rights;
• to submit false or misleading information;
• to distribute malicious software;
• to interfere with the security or functionality of the website;
• to scrape or collect information unlawfully;
• to attempt unauthorized access to our systems; or
• to engage in fraudulent activity.

We may suspend or terminate access where prohibited conduct occurs.

16. Third-Party Services

Our website may use services provided by third parties, including payment processors, ecommerce platforms, shipping providers, analytics services, and fulfillment partners.

Your interaction with certain third-party services may also be subject to their respective terms and privacy policies.

We are not responsible for third-party websites or services outside our reasonable control.

17. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by law.

Mandatory consumer rights remain unaffected.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless the legal operator of BALANCO and its affiliates, officers, employees, contractors, and service providers from claims arising from your unlawful use of the website, violation of these Terms, or infringement of third-party rights.

19. Privacy

Your use of this website is also governed by our Privacy Policy.

Please review the Privacy Policy to understand how personal information is collected, processed, and used.

20. Changes to These Terms

We may update these Terms from time to time.

The current version will be posted on this page together with the date of the latest revision.

Your continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

21. Governing Law

These Terms are governed by the laws applicable to the legal merchant operating BALANCO, without limiting any mandatory consumer protections that apply to customers in their jurisdiction.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

23. Contact

Questions regarding these Terms of Service can be sent to:

BALANCO
Email: support@trybalanco.com